Accessibility Statement for Matthews Roofing

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Matthews Roofing is committed to ensuring that our services are accessible and inclusive for all customers in Basingstoke and the surrounding areas. We believe everyone should be able to access reliable roofing services—regardless of ability, background, or communication needs.

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Our Commitment

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We are dedicated to:

• Providing information in clear, easy-to-understand formats.

• Communicating in a way that works best for each customer.

• Ensuring that customers with disabilities or additional needs can fully access our services without barriers.

 

Communication Support

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We are happy to:

• Communicate via phone, email, text message, or written documents depending on your preference.

• Offer additional explanations or visual descriptions for our roofing work, quotations, or processes.

• Provide photographs, videos, or diagrams to help clarify roofing issues or proposed solutions.

 

On-Site Accessibility

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When carrying out roofing assessments or work, we will:

• Be mindful of any mobility needs or access requirements at your property.

• Arrange visits at times that best suit your circumstances.

• Ensure our team communicates clearly about what work is being carried out, including any safety considerations.

 

Website Accessibility

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We aim for our online content to be accessible and easy to navigate for all users. If you experience any difficulty accessing information on our website or social media pages, please contact us so we can assist you promptly.

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Feedback

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We welcome feedback on how we can make our services more accessible. If you have suggestions or would like support with any aspect of our service, please get in touch.